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Nomad the Label UK Help Centre

<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We don&apos;t take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll-free number to speak with our Customer Care team.<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Phone number: +44 7447 193970<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Phone hours: Monday to Friday, 9 PM - 3 PM AEST (10 PM - 4 AM GMT)<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We can help you select the right items for your order, help you apply the correct discount and shipping address and then send you an email that will take you straight to checkout. There, all you have to do is enter your payment information to complete your purchase.

We don't take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll-free number to speak with our Customer Care team. Phone number: +44 7447 193970. Phone hours: Monday to Friday, 9 PM

Can I place an order over the phone?

Orders

Where do you make your products?

What materials are your products made of?

Do you sell in-store?

Can you tell me when something is restocked?

Where are the care instructions for my product?

How do I leave a product review?

Products & Sizing

How do I track my order?

How to edit my order?

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Shipping Information

Where do you ship from?

When will my order ship?

How much does shipping cost?

Do you offer same-day delivery?

Do you offer free shipping?

My order shipped to the wrong address.

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a pre-order item?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

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What is a pre-order?

How to create a wishlist

General FAQs

Can I place an order over the phone?Updated 2 hours ago