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Nomad the Label UK Help Centre

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Please click this link to create a new account: https://account.nomadthelabel.co.uk

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General FAQs

Where do you make your products?

What materials are your products made of?

Do you sell in-store?

Can you tell me when something is restocked?

Where are the care instructions for my product?

How do I leave a product review?

Products & Sizing

How do I track my order?

How to edit my order?

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I place an order over the phone?

Orders

Shipping Information

Where do you ship from?

When will my order ship?

How much does shipping cost?

Do you offer same-day delivery?

Do you offer free shipping?

My order shipped to the wrong address.

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

Shipping

What is your returns & exchange policy?

How can I return an item?

Can I return a pre-order item?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

I'm having trouble with your website.

How can I delete my account?

How can I redeem a discount code?

My discount code is not working.

How do I unsubscribe from your mailing list?

What is a pre-order?

How to create a wishlist

How to create an account?Updated 7 months ago