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Nomad the Label UK Help Centre

<span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Orders placed on <span id="isPasted" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://nomadthelabel.co.uk/">nomadthelabel.co.uk</a><span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> are dispatched from our warehouse located at Unit 1/7 Bonnal Rd, Erina NSW 2250, Australia. Our warehouse operates Monday to Friday, excluding Public Holidays.

Orders placed on nomadthelabel.co.uk are dispatched from our warehouse located at Unit 1/7 Bonnal Rd, Erina NSW 2250, Australia. Our warehouse operates Monday to Friday, excluding Public Holidays.

Where do you ship from?

Shipping

Where do you make your products?

What materials are your products made of?

Do you sell in-store?

Can you tell me when something is restocked?

Where are the care instructions for my product?

How do I leave a product review?

Products & Sizing

How do I track my order?

How to edit my order?

I didn't receive an order confirmation email.

Where can I find updates about my order?

Something is missing from my order.

Can I place an order over the phone?

Orders

Shipping Information

When will my order ship?

How much does shipping cost?

Do you offer same-day delivery?

Do you offer free shipping?

My order shipped to the wrong address.

My package shows ‘delivered’ but I did not receive it.

My items arrived damaged.

What is your returns & exchange policy?

How can I return an item?

Can I return a pre-order item?

Is it possible to exchange my item for a different size/colour/style?

My items arrived damaged, what should I do now?

If I am returning an item for a refund, how much will the refund be?

When will I receive my refund?

Returns & Exchange

Do you offer gift cards?

How long are gift cards valid?

Can I exchange a gift card for cash?

Do you sell physical gift cards?

Will the recipient of my gift see the price?

Do you offer gift-wrapping options?

Gift Cards

How to create an account?

I'm having trouble with your website.

How can I delete my account?

How can I redeem a discount code?

My discount code is not working.

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What is a pre-order?

How to create a wishlist

General FAQs

Where do you ship from?Updated 2 hours ago